If for any reason a reviewer is having trouble logging in to DecisionDesk, encourage him or her to reset their password. The easiest way to do this is by asking the person to go to the login page and click 'Forgot Password.' They will then be directed to the 'Forgot Password'/'Having trouble logging in' page and will be prompted to enter their email address. An email will be sent to the email associated with their account shortly after and will contain a private link allowing them to reset the password. Please remember passwords must be at least 12 characters long and are case sensitive.
As an administrator, you can also initiate a reset for a reviewer by going to your login page and entering the reviewer's email address. If a reviewer has not received the password reset email, please ask them to double check their spam/junk folder.
If a reviewer is able to log in, but has no applications to review or is not brought to the reviews page, please check the account's permissions in the Settings tab of your DecisionDesk.
Please note that DecisionDesk Support Agents cannot retrieve passwords, but can assist in resetting them if this first step is unsuccessful.