I need help, who do I reach out to?

This might seem like a silly question since you're on the DecisionDesk support page, but it's important to differentiate. We are responsible for any technical problems you experience with our application. This includes upload problems, page load errors, the inability to submit your audition materials, etc. Any questions you have regarding admissions to the institution using our service are a separate matter. This includes questions about performance length, repertoire, and audition dates.

My question is for DecisionDesk, how do I reach out?

Easy. You will find a "Help" tab located on every page of the audition application. You can drop your question there and we will respond as quickly as possible. Or, email support@decisiondesk.com and identify which school's application you are using. Phone support is reserved for administrators and faculty reviewers.  You will need to identify yourself and your affiliated institution before we can assist you over the phone.

I'm having trouble with the uploader.

We have an entire page dedicated to the uploader, you can access it here. You'll find information on accepted file types, errors, and more.

What should I rename my file to?

We recommend "Applicant name - composer - title" - this will keep the playlist very clear for your reviewer.

How do I know my submission worked?

If you successfully completed the audition application process, you should have a unique ID. You will be able to follow the link provided on this confirmation page to view your profile (though no edits can be made after your final submission). Keep in mind that it takes time to convert video files, and they may not appear for at least several hours. If a reviewer has any trouble viewing your video, then they will be able to locate you using your unique ID. You will have an opportunity to re-upload your work.

Who has access to my material? Is it safe?

Absolutely. Only administrators at the institution you are applying to have the username and password to access other portfolios. Your information and content is kept private from the public and other institutions.